{"id":516162,"date":"2024-06-05T17:34:22","date_gmt":"2024-06-05T21:34:22","guid":{"rendered":"https:\/\/www.commvault.com\/?post_type=cmv_glossary&p=516162"},"modified":"2024-08-28T09:17:26","modified_gmt":"2024-08-28T13:17:26","slug":"salesforce-backup","status":"publish","type":"cmv_glossary","link":"https:\/\/www.commvault.com\/glossary-library\/salesforce-backup","title":{"rendered":"Salesforce Backup"},"content":{"rendered":"\n
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Salesforce Backup definition<\/h2>\n\n\n\n

Salesforce backup and recovery offers automated data protection for content, files, objects, metadata relationships, and more living in Salesforce production organizations and sandbox environments. It offers customers better peace of mind safeguarding Salesforce Cloud data from deletion, corruption, ransomware, and internal attack. With dedicated protection, Salesforce admins can fill native Salesforce data recovery gaps through robust tools and controls to securely protect and rapidly recover data with precision and scale.<\/p>\n\n\n\n

What is the Salesforce Backup process, and how does it work?<\/h2>\n\n\n\n

As a SaaS application, Salesforce utilizes public cloud resources, including storage. The Salesforce Cloud, which is built on AWS, relies on a shared responsibility model where Salesforce is responsible for the application availability and uptime, and the customer is responsible for protecting their own data living within the platform. For customers faced with pressures to meet recovery SLAs, ensure compliance, and keep their valuable cloud data secure, compliant, and recoverable from today\u2019s data loss threats, Salesforce customers must consider leveraging a dedicated backup and recovery solution.<\/p>\n\n\n\n

Why is Salesforce Backup important?<\/h2>\n\n\n\n

Salesforce is a cornerstone for many businesses, housing critical IP, customer information, and business insights. Protecting and safeguarding this data is not only a critical driver of business success, but could cripple business operations if not properly protected. As a result, Cloud data must be preserved and rapidly recoverable to avoid costly downtime, outages, and data loss stemming from deletion, corruption, or malicious attack.<\/p>\n\n\n\n

Salesforce has no backup service.<\/strong> The newly reinstated Salesforce Data Recovery service offers data recovery capabilities, but with a catch. Customers must pay $10k per data recovery request and can take up to two months to complete. For Salesforce Cloud customers who need fast, effective, and nimble backup and recovery of production and sandbox environments, only a dedicated third party protection solution offers robust capabilities to recover cost-effectively and with scale. <\/p>\n\n\n\n

You are the custodian of your data.<\/strong> Many believe that providers of SaaS applications are responsible for backing up customers\u2019 data. Many others believe that cloud service providers are responsible for both administering their tools and protecting the data created and stored within the cloud environments. However, most cloud service providers (such as AWS, Microsoft, Google, and Salesforce) follow a \u2018shared\u2019 and \u2018distributed\u2019 responsibility model where customers are the custodians of their own data. Salesforce, which runs on AWS, inherits Amazon\u2019s responsibility model \u2013 which clearly states AWS (and by virtue Salesforce) is responsible for the infrastructure and underlying services. Simultaneously, the customer is always responsible for protecting their data entering and leaving the application. In short, be proactive and protect your own data with a solution that covers backup and restore, archiving, data management and governance.<\/p>\n\n\n\n

Bad actors are everywhere<\/strong>. Data theft and cybercrime are on a meteoric rise, increasing by 400% since the start of the pandemic<\/a>.2<\/sup> But not all threats are external. The estimated cost of a data breach in the US increased 46% in 2020 compared to 2019, reaching an average cost of $8.64M. And while the impact of data breaches impacts the bottom line, it can extend far beyond the economic costs, resulting in a long tail impact on business continuity, operations, and public perception.<\/p>\n\n\n\n

Accidents happen<\/strong>. In addition to the high risk of malicious attacks, data can be unintentionally deleted or lost. Internal authorized users and admin errors led to 47%<\/a>5<\/sup> of SaaS data loss events.<\/strong> From routine updates to environments, to accidental user deletion, to data corruption stemming from third party AppExchange integrations and add-ons, unintentional deletion comes in many forms. Salesforce and IT admins must assess and protect from both malicious and unintentional data loss events.<\/p>\n\n\n\n

Considerations for Salesforce Backup<\/h2>\n\n\n\n

Digital data and SaaS applications are the drivers of modern business growth. Protecting critical applications such as Salesforce and their associated data is vital for business survival. Salesforce workloads are more than just data, they represent the heart of countless enterprises worldwide. If your Salesforce data is compromised, your business will be put on hold until you get that data back. In today\u2019s world, it\u2019s important that your backup and recovery solutions keep your data secure without straining or burdening IT resources and Salesforce Admins. Key considerations include:<\/p>\n\n\n\n